Privacy Policy
Last Updated: September 2, 2025
At The Physio Work, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, and other details you provide when booking appointments, contacting us, or filling out forms.
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Health Information: Relevant medical or health-related information shared during consultations or assessments, used solely to provide tailored physiotherapy, sports therapy, or related services.
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Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies or similar technologies.
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Payment Information: Billing details provided for services, processed securely through trusted third-party payment processors.
How We Use Your Information
We use your information to:
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Provide and personalize our physiotherapy, sports therapy, Pilates, and sports massage services.
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Process bookings, payments, and communicate with you about appointments or inquiries.
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Improve our website and services through analytics and user feedback.
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Comply with legal obligations and protect the rights and safety of our clients and business.
How We Share Your Information
We do not sell or rent your personal information. We may share your data:
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With third-party service providers (e.g., payment processors or scheduling platforms) who assist in delivering our services, bound by confidentiality agreements.
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When required by law, such as in response to legal processes or to protect our rights, safety, or property.
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With your consent, for example, when referring you to another healthcare provider.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised "Last Updated" date.
Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no online system is entirely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.
Your Rights
Depending on your location, you may have the right to:
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Access, correct, or delete your personal information.
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Opt out of marketing communications.
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Request restrictions on how your data is processed. To exercise these rights, contact us at info@thephysiowork.com. We will respond promptly in accordance with applicable laws.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Health-related data is retained in accordance with professional and legal standards for healthcare providers.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
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Email: info@thephysiowork.com
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Phone: +852 3956 1391
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Address: The Physio Work, 17A, World Trust Tower, Stanley Street, Central, Hong Kong
Thank you for trusting The Physio Work with your personal information. We are dedicated to maintaining your privacy and providing exceptional care.